We're here to help.

Have a question? We have answers. We are obsessed with good customer service and strive to be super responsive!
Brand support
Need help using our platform or getting onboarded? Or found something that needs fixing?
brands@usetwirl.com
Creator support
You are a creator and would like to join us? Or found something that you need support with?
creators@usetwirl.com
Miscellaneous
Want to work with us, join our team, feature us in the press or anything else?
hello@usetwirl.com

Have a question, or just want to say Hello?

At Twirl, we are obsessed with building the fastest, most efficient way for brands to scale up content, and we are even more obsessed with building something our customers love. We would love feedback on how we can improve! Reach out!

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Frequently asked questions

How does it work?
It's super easy to get started with Twirl! Sign up, create your brand or agency profile and select your credit package through our website. From there you will access your dashboard where you can submit briefs for content anytime!

Once you have submitted your brief, our software will find the creators matching your company and brief. Interested creators apply for your project. You can then select the creator(s) that fit best to your request! If you have physical products which need to be in the video, you'll be able to view the shipping addresses of selected creators. After that, the creator will get to work and produce your content in 3-5 working days!

Once the content is ready you can view and download in your dashboard!
What are credits?
Credits are the currency in your Twirl dashboard.

You’ll spend them for each piece of content you request through your dashboard.
This is how many credits you'll use for each video:

A video from a standard creator uses 1 credit
A video from a premium creator uses 2 credits

Learn more about our standard and premium creators here, or reach out to us anytime if you have questions.
Do you have a free trial?
We currently offer 1 free credit when you sign up so you can give Twirl a whirl (for a limited time only)! Also, we offer a 100% credit-back guarantee within 30 days if you are really not happy with the content you get.
Can I cancel anytime? Is there a contract?
Yes, our monthly plans are cancelable at any time.
How do I know if my video is 1 or 2 credits?
Whenever you create your brief, you can let us know if you want your videos created by a Standard or Premium creator. If you choose Standard, only Standard creators can apply to your content request - if you go with Premium, your content request will only be visible to Premium creators. With Standard, 1 credit gets deducted from your available monthly credit limit, whereas 2 credits get deducted, if you decide for Premium creators.
How long does it take?
Content creation generally takes about 3 to 6 business days after the creator has received your products (if any). Shipping depends on the provider and destination.
How does it work with usage rights?
We offer 100% usage rights for all of the content you produce on Twirl. The content is yours to re-purpose, use for organic, paid or however you see fit, in perpetuity.
Do assets include editing?
Our creators may be able to edit your videos, this could include adding subtitles, cutting, music, or filters. Our standard creators mostly deliver raw footage and do not include editing (unless briefed), or come with basic subtitles or text overlays. Of course, once you receive your content, you can edit however you see fit!
How are your prices lower than agencies / influencers?
We have built a community of high quality creators who cover dozens of industries. Unlike influencers, they focus only on creating amazing content and they do not necessarily have big social followings.

In addition to that, we are primarily a technology company and focus on building software that automates the research, creator onboarding and coordination process. Because of this, we are able to connect brands with creators with minimal human involvement and thus reduce costs, we pass this cost saving on to the brand.
*Do you offer revisions?
We offer free revisions provided that the delivery does not fit the brief you have given or where it is clear a mistake has been made. You can send your revision request through the dashboard. Please reach out to us if you are not happy with the content asset submitted and we are happy to help.
I am an agency, can I use Twirl for my clients?
Sure! If you select 'agency' during the signup process, you will have a slightly different version of the dashboard which is adapted to manage content for multiple brands.
What locations do you currently operate in?
Currently we are focused on creators from the UK and US. We can take customers from anywhere provided you are okay with having either British or American creators. If you need creators from another country, please contact us to discuss further, we may make an exception or we will put you on the waiting list for when we open that country!

Get started with your project today, and get content in days!

Pro Creators
Fast Delivery
Simple Payments
Usage Rights
Creator Variety
Usage Rights
Fast Delivery
Simple Payments
Quality Vetting
Creator Variety