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Brand support
Need help using our platform or getting onboarded? Or found something that needs fixing?
Creator support
You are a creator and would like to join us? Or found something that you need support with?
Want to work with us, join our team, feature us in the press or anything else?

Have a question, or just want to say Hello?

At Twirl, we are obsessed with building the fastest, most efficient way for brands to scale up content, and we are even more obsessed with building something our customers love. We would love feedback on how we can improve! Reach out!

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Frequently asked questions

What does Twirl do?
Twirl is a platform helping brands produce authentic and engaging content through a network. of vetted, diverse content creators.
Do you offer revisions?
Yes! The number of revisions offered depends on the number of videos you buy at a time. Our creators will revise content until it hits the brief for free, and then you get a complementary on-top revision for anything you would like to change!
Can I add multiple variations (Hooks, CTAs, etc.)?
Every video produced through Twirl is one single variation, but we also allow you to purchase variation credits for £80 each. You can add as many variations as you would like to video projects. You can even re-open previous projects is you would like the creators to produce more variations of an ad that works!
How can I use my video credits?
Yes, our pricing is fully flexible, you can buy as many videos as you want and use those credits over whatever period you like. You can buy 20 credits and use them over a week or a year. Your credits do not expire.

With Twirl, you will never pay anything over the per-video price. We do not have platform fees, monthly commitments, or custom prices for every video like other platforms.
Do I need to provide the full brief?
If you would like to use our platform self-serve, you can create your project brief using our brief builder.

However, if you would like some support, maybe you don't have ideas or want to leverage our experience to learn what videos you should be producing, we offer a creative strategy add on for £200 per project.

With this add-on, our team helps you with creative research, coming up with concepts and building the brief to post on our platform! This is totally optional, the majority of our customers use our platform self-serve.
Do you have influencers?
We are not an influencer platform. Most of our content creators focus on creating the most engaging content for you to run on paid ads or posting organically. We do offer creator whitelisting which is where creators post and allow you to put money behind the post, however most creators have <10k followers!
How does it work with usage rights?
We offer 100% usage rights for all of the content you produce on Twirl. The content is yours to use for organic, paid or however you see fit.
Do you work with agencies?
Yes, we do offer whitelisting for agencies that would like to leverage our platform for their clients. get in touch with our team to learn more.
What locations do you operate in?
We are currently focused on the UK market but do also have creators in the US and EU. Our team is globally remote operating across multiple timezones.